Tell me if you’ve heard this one before…

Medical centers and hospitals; industrial properties; retailers – they all spend a great deal of time and effort collaborating on security measures that fit their specific needs with a vendor. Then, years into their contract, the vendor is sold off to one of the Big Dogs, and that’s when the wheels begin to fall off.

We’ve seen it happen time and time again. Usually, by the time it happens, these clients have grown accustomed to picking up the phone and calling their service manager directly. And now? They have to dial an 800 number and endure a string of nauseating automated prompts before they are finally connected with a customer service rep (a BIG maybe) who does not know who they are – and does not care.

In the security field, it’s getting to the point that you can’t throw a pebble without hitting a business that is fed up with the support they’re getting from their security provider; and 9 times out of 10 it’s not even by their choice – it’s the result of a sale. (And even more frequently – their alarm systems wouldn’t detect the pebble, anyway.)

Secom is different. Our team offers a “boutique” security experience that is custom-tailored to our clients’ needs and desires.

  • We provide true, uncompromised access: Secom can take over the service agreements clients have with other companies or add on to their existing systems. Access control platforms like SoftwareHouse, for example, can be easily transitioned to Secom and managed by our top-notch team.
  • We have our heads in the cloud: Our team uses state-of-the-art cloud technology that boast flexible and fully automated functionality, enhanced efficiency, and a lower cost – all the more important during strange, stressful times. Cloud-based managed access control reduces the need for IT teams on-site, are easily installed thanks to limited hardware, and can be updated and backed up automatically. Better yet, they can be accessed instantaneously from any Internet connected device, from almost anywhere in the world.
  • Bringing everything together: Integration services are essential in this day and age. That’s why you need a security vendor who can help you pair your video surveillance with your access control, and who can help you scale your systems as your needs change. Secom offers the tools and the talent to provide for every eventuality.
  • Going the distance: Our technicians provide support for all security systems within a four-hour radius of our Columbia, Md., and Virginia Beach headquarters.

Most importantly, Secom prides itself on its open architecture approach to doing business. That means we never, ever push proprietary products. But more than that – it means our company can support virtually all competitors’ systems, so new clients don’t have to throw the baby out with the bathwater. They can continue using their existing alarm, intercom, visitor entry and CCTV systems, saving them time, money, and so much stress.